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Frequently Asked Questions about matadorbet
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Matadorbet supports multiple languages — you can switch the entire interface to English alongside Bangla. To change the language:
- Log in to your account or check the header on any page.
- Click the language icon or the "EN / বাংলা" button in the top-right corner.
- Select your preferred language — the page will automatically reload in that language.
- Your selected language is saved to your account when you're logged in.
You can change the language on the mobile app the same way — Settings → Language.
Claiming your welcome bonus on Matadorbet is straightforward — in most cases, no separate application is needed. Just follow a few simple steps to make sure you receive it:
- First Register — Create your account using your phone number and OTP.
- Before Your First Deposit On the rewards page View the current welcome offer.
- Make a deposit of at least the required minimum for the offer — typically ৳300 or more.
- Once your deposit is complete, the bonus will be automatically credited to your bonus wallet.
- To use a bonus, you need to place a certain amount in bets (wagering requirement) — full details are available alongside each offer.
The welcome bonus applies to your first deposit only — it does not apply to subsequent deposits.
KYC (Know Your Customer) verification is not mandatory at initial registration on matadorbet. However, it is required for large withdrawals or to increase your account limits. You will need:
- ID Document (any one of the following): A clear photo of your National ID (NID), passport, or driving license.
- Selfie: A clear selfie holding your ID document — both your face and the ID must be clearly visible.
- Proof of Address (if required): A recent utility bill or bank statement — required if your address differs from what is listed on your NID.
Document photos must be clear and legible — blurry or cropped images will not be accepted.
Matadorbet's support team is available in Bangla 24/7, seven days a week. Ways to reach us:
- Live Chat (Fastest): Click the chat icon at the bottom right of the page — you'll usually get a response within 1–3 minutes. Feel free to write in Bangla.
- Email: support@matadorbet.asia — Email is best for detailed issues or sending documents. Responses typically arrive within 2–6 hours.
- Social Media Message: You can send messages via official channels — however, live chat or email will get you the fastest response.
Our support team will never ask for your password or OTP. If anyone requests this information, it may be a phishing attempt.
The minimum bet amount on Matadorbet varies slightly depending on the sport and market. General guidelines:
- Sports Betting: Minimum bet ৳10 — applies to cricket, football, tennis, and all other Sports Betting.
- Live Betting: Minimum ৳10 — the same limit applies to real-time in-play betting during a match.
- Casino slots: Starting from a minimum of ৳5 per spin — may vary by game.
- Live Casino tables: Baccarat and roulette tables are available starting from a minimum of ৳50.
- Maximum bet: Certain markets have specific limits — these will be shown on the bet slip.
Set a budget before you start betting responsibly, and stick to it.
matadorbet allows you to update your personal information — however, some changes require verification:
- General information (name, date of birth): Log in → Profile icon → "My Details" or "Edit Profile" → Make your changes → Save.
- Mobile Number Change: This cannot be changed directly — for security reasons, you'll need to contact support. A new number can be added after verifying the old one via OTP.
- Email update: You can do this directly in your profile settings — a verification link will be sent to the new email address.
- Payment number: Contact support to update your bKash or Nagad number — identity verification will be required.
If someone tries to hijack another user's account during a number change — Matadorbet actively prevents this.
Deposits at Matadorbet via bKash or Nagad are usually credited very quickly. Standard processing times:
- bKash / Nagad / Rocket: 30 seconds to a maximum of 5 minutes — in most cases, funds are credited instantly.
- Bank Transfer: 15 minutes to 2 hours — depending on bank operating hours.
- First, check your bKash/Nagad app to confirm whether the money was actually deducted.
- Check the "Financial Transactions" or "Transaction History" section in your matadorbet account for any pending status.
- If your deposit has not arrived after 10 minutes, contact us via live chat. Have your transaction ID (TrxID) or reference number ready.
- If money was deducted but not credited — support typically resolves this within 30 minutes.
If you have a deposit issue, keep your TrxID or a screenshot handy — sharing it with support speeds up the resolution.
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